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Privacy Policy – Hoey Network Solutions Ltd

Last updated: 07/02/2026

Hoey Network Solutions Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website www.hoeynetworksolutions.co.uk and when you contact or engage our services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Hoey Network Solutions Ltd is a provider of network installation and infrastructure services, including structured cabling, Wi-Fi setup, rack installation and CCTV networking.

Data Controller: Hoey Network Solutions Ltd
Email:info@hoeynetworksolutions.co.uk
Business address:22G Afton Road, Cumbernauld, G67 2EU

We are the data controller responsible for your personal data.

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2. What Data We Collect

We may collect and process the following information:

Information you provide directly

  • Name

  • Company name

  • Email address

  • Telephone number

  • Address / site location

  • Details included in enquiry or quote request forms

  • Any information you provide when contacting us

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Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of visits

  • Referring website addresses

(This is typically collected through basic analytics or hosting logs.)

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3. How We Use Your Data

We use your information to:

  • Respond to enquiries

  • Provide quotes and proposals

  • Deliver contracted services

  • Communicate about ongoing work

  • Send service-related updates

  • Improve our website and services

  • Maintain business records and accounts

  • Meet legal and regulatory obligations

We do not sell your personal data to third parties.

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4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contract — where processing is necessary to provide services you request

  • Legitimate interests — to operate and improve our business

  • Legal obligation — for accounting, tax, and compliance requirements

  • Consent — where you have given clear permission (e.g. optional marketing)

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5. Data Sharing

We may share your data with trusted third parties where necessary, including:

  • Website hosting providers

  • Email providers

  • Accounting and invoicing software

  • Payment processors

  • Subcontractors involved in delivering agreed services

All third parties are required to respect the security of your personal data and process it lawfully.

We do not transfer personal data outside the UK unless appropriate safeguards are in place.

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6. Data Retention

We only keep personal data for as long as necessary:

  • Enquiry data: up to 12–24 months

  • Customer project records: typically 6 years (for tax and legal purposes)

  • Financial records: as required by law

Data is securely deleted when no longer required.

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7. Cookies

Our website may use cookies or similar technologies to:

  • Ensure the site functions properly

  • Understand visitor usage

  • Improve performance

You can control cookies through your browser settings. You may disable cookies, though some site features may not function correctly.

(If you use analytics or a cookie banner, this section should match your actual setup.)

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8. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

  • Secure hosting

  • Password-protected systems

  • Limited access to personal information

  • Secure email and storage practices

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9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where applicable

To exercise your rights, contact us at:info@hoeynetworksolutions.co.uk

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10. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

https://ico.org.uk

We would appreciate the chance to address your concerns first, so please contact us directly.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

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12. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Hoey Network Solutions Ltd
Email:info@hoeynetworksolutions.co.uk
Address:22G Afton Road, Cumbenauld, G67 2EU

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